{"id":9092,"date":"2026-08-30T14:56:29","date_gmt":"2026-08-30T14:56:29","guid":{"rendered":"https:\/\/askollo.dev.neonsnow.com.au\/?page_id=9092"},"modified":"2026-08-30T14:56:29","modified_gmt":"2026-08-30T14:56:29","slug":"help","status":"publish","type":"page","link":"https:\/\/askollo.dev.neonsnow.com.au\/?page_id=9092","title":{"rendered":"FAQ &#038; Help Centre"},"content":{"rendered":"        <main class=\"askollo-platform-page askollo-page-faq\" data-askollo-page=\"faq\">\n                    <section class=\"askollo-page-hero\">\n            <div class=\"askollo-page-hero__copy\">\n                <span>SUPPORT<\/span>\n                <h1>FAQ &amp; Help Centre<\/h1>\n                <p>Searchable help and frequently asked questions.<\/p>\n                            <\/div>\n            <div class=\"askollo-page-hero__orb\" aria-hidden=\"true\">\n                <span class=\"askollo-page-hero__ring askollo-page-hero__ring--outer\"><\/span>\n                <span class=\"askollo-page-hero__ring askollo-page-hero__ring--inner\"><\/span>\n                <span class=\"askollo-page-hero__icon\"><i class=\"fa-solid fa-circle-question\"><\/i><\/span>\n            <\/div>\n        <\/section>\n                                                            <div class=\"askollo-page-body\">\n                <div class=\"askollo-faq\"><details><summary>What happens when an organisation is approved?<\/summary><div><p>AskOllo creates or updates its canonical directory entity and publishes it to the relevant category, suburb, search and detail route.<\/p><\/div><\/details><details><summary>Does a paid plan publish advertising immediately?<\/summary><div><p>No. Payment confirms entitlement, but the advertisement must also be approved and within its campaign dates before it can display.<\/p><\/div><\/details><details><summary>Do I need a separate webpage for every job or event?<\/summary><div><p>No. Jobs and events use reusable dynamic templates and their existing canonical records.<\/p><\/div><\/details><details><summary>Can content be removed when a plan changes?<\/summary><div><p>AskOllo preserves the record and removes only entitlements or premium placement that are no longer available.<\/p><\/div><\/details><details><summary>How do I report incorrect information?<\/summary><div><p>Use the Report a Listing page or contact AskOllo. Reports are reviewed before action is taken.<\/p><\/div><\/details><\/div>            <\/div>\n                                                <\/main>\n        \n","protected":false},"excerpt":{"rendered":"<p>Searchable help and frequently asked questions.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9092","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/askollo.dev.neonsnow.com.au\/index.php?rest_route=\/wp\/v2\/pages\/9092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/askollo.dev.neonsnow.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/askollo.dev.neonsnow.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/askollo.dev.neonsnow.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/askollo.dev.neonsnow.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9092"}],"version-history":[{"count":0,"href":"https:\/\/askollo.dev.neonsnow.com.au\/index.php?rest_route=\/wp\/v2\/pages\/9092\/revisions"}],"wp:attachment":[{"href":"https:\/\/askollo.dev.neonsnow.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}